Shipping policy

Shipping & Delivery Policy – Beautè By Brooks

At Beautè By Brooks, we aim to get your haircare goodies to you quickly, safely, and reliably!

1. Processing Time:
Orders are usually processed within 1–2 business days after payment confirmation.
During high-demand periods or product launches, processing may take up to 3 business days.
2. Shipping Time:
Standard shipping within South Africa typically takes 5–7 business days.
Expedited shipping options may be available at checkout.
3. Shipping Costs:
Shipping costs are calculated at checkout based on your delivery address and selected service.
Free shipping may be offered on qualifying orders — check promotions on our website.
4. Order Tracking:
Once your order has been dispatched, you will receive a tracking number via email or WhatsApp.
Use this tracking number to monitor your order until it arrives at your door.
5. Damaged or Lost Shipments:
If your order arrives damaged, leaking, or incorrect, please contact us within 48 hours of delivery.
We will arrange a replacement or refund as quickly as possible.
If a package is lost during shipping, we will work with the courier to resolve the issue.
6. International Shipping:
Currently, we only ship within South Africa.
For inquiries about international shipping, please contact us for options and quotes.
7. Contact Us:
Email:beautebybrooks.enquiries@gmail.com
WhatsApp: +27 (0) 60 433 2741

We want your Beautè By Brooks experience to be smooth, fun, and worry-free from checkout to delivery!